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Terms of Business of Dublin Mortgage Bureau Limited T/A The Mortgage Bureau
You should read through this document and if there are any matters on which you require clarification I will be happy to explain the matter in more detail. These terms will remain in force and shall apply to any business service provided to you now or at a future date. Should my firm change any of its business terms at a future date I will advise you in writing in advance of the changes. Yours sincerely, __________________________________________________________ DUBLIN MORTGAGE BUREAU LTD T/A THE MORTGAGE BUREAU Terms of Business of Dublin Mortgage Bureau ltd t/a The Mortgage Bureau
These terms of business set out the basis on which Dublin Mortgage Bureau ltd t/a The Mortgage Bureau will provide business services to you as an individual private client of the firm. Please take a few minutes to read through these and if you have any questions I will be happy to answer them. ¨ The full name and address of the firm is set out on the top of this document. ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau is authorised and regulated by the Financial Regulator as a Mortgage Intermediary under the Consumer Credit Act 1995 (as amended) and is authorised to undertake Insurance mediation under the European Communities (Insurance Mediation) Regulations, 2005 and a copy of the firm’s statements of authorised status from the Financial Regulator are attached as appendix 1. Orders are received and transmitted, on behalf of consumers, to insurers from which Dublin Mortgage Bureau ltd t/a The Mortgage Bureau holds appointments. Mortgage Business: ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau offers advice in respect of the mortgage products of the Mortgage lenders from which it holds appointments. viz
Dublin Mortgage Bureau Ltd t/a The Mortgage Bureau receives commission of up to 1% of the mortgage amount from lenders and may receive other payments.
Insurance Business: ¨ Client Money ¨ HANDLING CLIENTS MONEY
We may accept cash, bank drafts and cheques from clients only where an Insurance undertaking has invited renewal of a policy, or accepted a proposal for insurance. A Section 30 receipt will be issued for all insurance premiums and clients should retain these in a safe place. Life Assurance: ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau holds a written appointment to act as a tied insurance agent for Irish Life Assurance Plc ¨ The products for which Dublin Mortgage Bureau ltd t/a The Mortgage Bureau may advise upon, are all life assurance products of Irish Life assurance Plc and these include life assurance policies, specified serious illness and other protection type policies, pension policies, savings and investment life assurance policies. ¨ The services which the firm is authorised to provide are: ¨ Advising you in relation to the nature of each of the products set out above and advising you as to which product is suitable for you needs. ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau receives commission and may receive other payments from Irish Life Assurance Plc when orders are transmitted. Summary details of Life Assurance commission will be included in a product information document, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling-off letter. Non Life Assurance: ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau offers advice on non-life Household and Holiday Home insurance products of the Hibernian General Insurance Limited and is remunerated by commission payment from that company. ¨ ¨ It is the policy of Dublin Mortgage Bureau ltd t/a The Mortgage Bureau to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised on any such conflict you are entitled to assume that none arises. ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau will, if necessary, exercise its legal rights to receive any payments due to it, from clients for business services provided by it and to be reimbursed for any value obtained by it for clients arising from payments to it by clients which subsequently default. ¨ Insurers may withdraw benefits on default of payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions. ¨ Dublin Mortgage Bureau ltd t/a The Mortgage Bureau is a member of the Investor Compensation Scheme, which provides certain remedies to eligible clients on default by the firm. The main details of the operation and conditions of the scheme are attached as appendix 2. ¨ Any complaint that you may have in relation to the business services provided should be made in writing to Dublin Mortgage Bureau ltd t/a The Mortgage Bureau outlining the nature of your complaint. All complaints will be acknowledged in writing within 5 business days of the complaint being received. The complaint will be fully investigated by Dublin Mortgage Bureau ltd t/a The Mortgage Bureau and a full response will be provided to you. Dublin Mortgage Bureau ltd t/a The Mortgage Bureau will aim to provide this response not later than 20 business days from receipt of your complaint. In the event that you remain dissatisfied with the firm’s handling of and response to your complaint you are entitled to refer your complaint to the Financial Services Ombudsman’s Bureau or the Pensions Ombudsman (contact details below). Financial Services Ombudsman Bureau Office of the Pensions Ombudsman 3rd Floor 36 Upper Mount Street Linclon House Lo-call: 1890 88 20 90 E-mail: info@pensionsombudsman.ie Fax: 01 662 0890 Website: www.pensionsombudsman.ie E-mail: enquires@financialombudsman.ie Website: www.financialombudsman.ie INVESTOR COMPENSATION FUND
This firm is a member of the Investor Compensation Scheme, established under the Investor Compensation Act, 1998. ¨ This legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. ¨ However, you should be aware that a right to compensation will only arise where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or in the foreseeable future and where the clients falls within the definition of eligible investor as contained in that Act. In the event that a right to compensation is established, the amount payable is the lesser of ninety per cent of your loss, which is recognised as being eligible for compensation, or €20,000.
These Terms of Business are valid from December 2003 until further notice.
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52 Fortfield Park, Terenure, Dublin 6W Tel: (01) 490 8190, (01) 492 2324 Fax: (01) 492 2806 Email Website: www.themortgagebureau.ie
Dublin Mortgage Bureau Limited trading as “The Mortgage Bureau” is regulated by the financial Regulator.
Incorporated in the Republic of Ireland. CRO No 382935 Tax Number: 6402935C
Directors: N. Rynne MBA, David Reynolds